FAQs

Ordering

Our shop is open now for the 2019-2020 school year! Visit our Shop page to purchase residential housing essentials for the upcoming school year.

When viewing your shopping cart, select your residence hall from the drop down menu and then enter your room number in the text box beneath it. If you are ordering before you know where you will be living, please use the general address for Northwestern University (633 Clark Street, Evanston, IL 60208) as the shipping address, and we will know to contact you once housing assignments are released!

Check out Residential Services for comprehensive information regarding the new room selection process. You can also contact Residential Services via email at freshman-housing@northwestern.edu or by phone at 847-467-4663.

Nope! Our system will automatically generate the address of the residential hall that you specified on the checkout page. This will ensure that your products arrive in the correct place!

Here at RezEssentials, our mission is to provide only the highest quality products to make your move-in and residential experience the best it can be. However, we understand that sometimes situations change, which is why we deal with cancellations on a case-by-case basis. If you wish to cancel your order, email support@rezessentials.com and we'll make sure to follow up with next steps.

No, the convenience offered by Rez’s direct-to-room delivery can be taken advantage of by all students living in Northwestern housing. This includes everyone from upper-class students still living on campus to students living in Greek housing.

Warranty

RezEssentials promises to replace any and all products at any point, which break from normal use. For any questions or concerns about product repair or replacement, please contact us here.

RezEssentials provides full returns for claims submitted before November 1. Fridges must be in their original packaging and cannot have any damage or stains. This includes free pickup of the items from the customer's residential hall room. Please read our customer agreement to learn more.

To return your RezEssentials product, contact us at support@rezessentials.com with your name, room number, and order number. We will accommodate your request and send an operator to pick up the item as soon as possible. After the product has been picked up, you will receive a full refund to your original method of payment.  

If you have questions about your specific case, please email us at support@rezessentials.com

Delivery & Shipping

Yes, shipping and delivery are free services provided by RezEssentials. We guarantee that all purchases made through our website will be delivered to your room.  To make the process as easy possible, we deliver our products on an appointment-based system that lets you choose the best time possible for us to make the delivery.

While some other retailers may deliver to campus, you will have to pick up your items from a delivery truck and transport them to your room by hand. Ordering through Rez is the way to ensure your goods will be brought directly to your room at the most convenient time possible.

Northwestern Residential Life

You came to the right place. Our first suggestion is to schedule a call with a current student to get an honest perspective on Northwestern living. For specific information about extracurricular activities and campus safety, visit the Northwestern Student Life page. For any remaining questions, refer to the Northwestern Residential Services website.

North by Northwestern’s Housing Guide is the most up-to-date guide to Northwestern undergraduate housing, with textual descriptions, photos, videos, and testimonials from current students. You can also filter by campus location and freshman-only options to help facilitate your search.

Rezessentials has proudly sponsored North by Northwestern's Housing Guide for many years. 

Check out the super convenient packing list developed by RezEssentials in partnership with our friends at Bed Bath & Beyond!

Yes. Northwestern Residential Services has a list of items that are prohibited in the residence halls in their list of suggested items to pack.

No need to worry if you’ve ordered through Rez! As trusted on-campus provider since 2013, all RezEssentials products meet Northwestern’s guidelines.

There are dining halls in five of the residence halls: Hinman, Allison, Elder, Sargent, and Foster-Walker. Each dining hall features an all-you-can-eat buffet that changes daily, a salad bar, dessert options, and fresh fruit. Non-dining hall options include six restaurants and cafes, two convenience stores, and the Norris University Center. Norris University Center has many restaurants and helped Northwestern get ranked 5th for Best College for Food in America!

You are allowed to leave the dining halls with food in take-out boxes that the university provides. It is very convenient to bring food from the dining hall back to your room to store in a mini-fridge (which you can purchase from our Shop).

Check out Northwestern Dining’s official page for more information.

Many students on the 14 Meal plan eat lunch and dinner in the dining halls, but do not have enough meal swipes to eat breakfast or to grab snacks in between classes from the dining halls. (Of course, the specific distribution of meal swipes varies by person.)

Because most dining halls close at 8pm during the week and don’t open until as late as 11am on weekends, many students benefit from stocking their mini-fridges in their rooms with snacks or take-out meals.

We have Whole Foods and CVS on South Campus, and D&D Finer Foods on North Campus. Trader Joe’s and Jewel Osco are about 1.5 miles from South Campus.

The convenience stores on campus also offer similar products to grocery stores, like chips, drinks, Ramen packets etc.

Laundry Care

Your clothes will receive high-quality care. Clothes are washed in cold water with your choice of detergent and fabric softener. Colors and whites are separated to prevent bleeding. Clothes are dried on low heat to maintain quality. Throughout our cleaning process, we inspect your clothes in additional quality control checks to ensure your clothes are clean.

We use either scented or hypoallergenic detergent, with or without fabric softener. After you place your order, we will send out a form for you to choose your detergent preferences. You can update your preferences by emailing us at rezlaundry@studentholdings.org

Experienced laundry professionals at our premium cleaning partner care are trained to care for your clothes.

We will do our best! Just place a piece of paper in your laundry bag detailing the clothing item and additional instructions.

Unfortunately, we are not able to handle items that require hand-washing or dry cleaning, so it’s best to leave those items out of your bag.

Laundry Pickup and Delivery

Next-day delivery is part of our guarantee! Just drop it off and it’ll be back in your hands in no time.

We will pick up laundry in the lobby of your residence hall or sorority house. Just make sure to put it in one of our specialized bags and drop it off by 11:00 am on the day of your pickup.

Each load is 15 lbs. Most students do not go over this limit, but in the event that this is the case you will be charged an additional per pound fee.

Lost/Missing Laundry Items

We will take excellent care of your clothes, but in the rare chance that something is lost or damaged, we’re prepared. Just let us know and we’ll refund you according to our insurance policy.