- When will I be able to start purchasing products?
- Our shop is officially open for the 2016-17 season! Visit our Shop page to purchase residential housing essentials for the upcoming school year.
- What is the last date that I will be able to purchase products?
- Our shop will close on September 1, 2016.
- Can I order RezEssentials before I choose housing? And how will RezEssentials know where I will be living?
- Yes! When completing your order, choose “N/A” for residence hall assignment and leave the room number blank. We will follow up later in the summer to get your housing assignment, so keep an eye out for a follow-up email from us.
- How do I include my room assignment?
- When viewing your shopping cart, select your residence hall from the drop down menu and then enter your room number in the text box beneath it.
- How do I find out about my room assignment?
All new students who have submitted prepayments should have received an email from Residential Services in late June or early July. This email will detail the next steps for the housing selection process. Freshmen can begin selecting their residence hall and room shortly afterwards.
Check out Residential Services for comprehensive information regarding the new room selection process. You can also contact Residential Services via email at firstname.lastname@example.org or by phone at 847-467-4663.
- Do I need to input my residential hall / shipping address anywhere?
- Nope! Our system will automatically generate the address of the residential hall that you specified on the checkout page. This will ensure that your products arrive in the correct place!
- Can I cancel my order?
- Cancellations are dealt with on a case-by-case basis. To cancel your order, email email@example.com and we'll make sure to follow up with next steps.
- Can I order if I'm an international student?
Of course! Rez was created with customers like you in mind, for whom it is impossible to travel with bulky items like storage bins or printers.
Even with your earlier international move-in day and orientation, we will still ensure that your products will be waiting in your room when you first arrive on campus. Visit our Shop tab to get started!
- Does RezEssentials only sell to freshmen and other new incoming students?
- No, the convenience offered by Rez’s direct-to-room delivery can be taken advantage of by all students living in Northwestern housing. This includes everyone from upper-class students still living on campus to students living in Greek housing.
- What happens if something breaks?
For mini-fridge rentals and purchases, we will replace all fridges before May 1st, 2017 given normal use.
For printers, we will replace the printer at no extra cost if it malfunctions during its first two week of use. Beyond that time frame, we'll send a member of our team to inspect the printer before offering to repair or replace it.
For sales of other products, we offer a one-year warranty through our vendor.
To view the full terms of service, please click here.
- What’s your return policy? Do you offer refunds or warranties?
RezEssentials provides full returns of all products for claims submitted before October 1. Products must be in their original packaging and cannot have any damage or stains. This includes free pickup of the items from the customer's residential hall room.
To return your RezEssentials product, contact us at firstname.lastname@example.org with your name, room number, order number, and product you wish to return. We will accommodate your request and send an operator to pick up the item as soon as possible. After the product has been picked up, you will receive a full refund to your original method of payment.
If you have questions about your specific case, please email us at email@example.com. To view the full terms of service, please click here.
- Are the products new or used?
- Other than mini fridge rentals, all products, including mini fridge sales, are new. Fridge rentals are lightly used, but in good condition and have been cleaned by a professional cleaning service.
- How much does University printing cost?
- All Northwestern libraries, public areas, labs, and classrooms charge for printing. For students with Wildcards, black and white printing costs 6 cents per side and color printing costs 25 cents per side. For guests without a Northwestern ID, black and white printing costs 10 cents per side and color printing is 25 cents per side.
- Does Northwestern Housing provide storage units for the rooms?
Each residential hall room includes a closet or dresser for each occupant living in the room. The exact size, dimensions, and quantity of shelving depends on the specific hall. On average, a room has about a 3-ft wide closet and a dresser with two drawers.
Many students opt to purchase additional storage units which can be placed under their beds (which can be lofted in most halls) or on shelves above their closets. These extra units, which hold anything from extra snacks to T-shirts, let you bring everything you might need and help organize and maximize your limited room space.
- What is the difference between a mattress pad and a mattress topper? Which does Rez sell?
Rez sells mattress pads. Mattress pads are like thick, soft fitted sheets that wrap around the mattress and go underneath regular fitted sheets.
Mattress toppers, on the other hand, are not fitted, so can shift during the night or feel less natural in the bed.
Delivery & Shipping
- Are shipping and delivery free?
Yes, shipping and delivery are free services provided by RezEssentials. We guarantee that all purchases made through our website will be delivered to your room before you arrive on campus.
- Do other retailers or companies deliver directly to my room?
As RezEssentials has an exclusive contract with Northwestern as its official provider, Rez is the only company with direct access to students’ rooms through Northwestern Housing. While some other retailers may deliver to campus, you will have to pick up your items from a delivery truck and transport them to your room by hand. Ordering through Rez is the only way to ensure your goods will be waiting for you when you open your door.
- When do my products get delivered?
We deliver your items a few days before move-in day. After delivery, we will lock your room to ensure security and peace of mind!
- Can I have my fridge delivered early if I am attending a summer program or arriving on campus before regular move-in day?
If you are an international student and will be moving in during international student orientation a couple days before regular orientation, we will make sure your products are delivered before your arrival!
Unfortunately, we do not deliver our products to rooms until early September, so we will not be able to accommodate other customers who are moving in early.
- What is Northwestern Student Holdings?
Northwestern Student Holdings (NSH) is a portfolio of student-run companies. NSH members are Northwestern undergraduate students that manage 4 different businesses that serve the Northwestern and Evanston community. Companies include NU Tutors, DesignWorks, and us, RezEssentials.
Northwestern Residential Life
- As an incoming/prospective student, I have a lot of questions. Where can I learn more about living on campus?
Welcome and congratulations! Luckily, there are tons of resources to help you get started.
- Look through Northwestern’s official Housing Brochure for statistics about living on campus and a brief overview of all university-provided housing options
- Visit the Northwestern Student Life page for information about extracurricular activities and campus security
- Check out our Wildcat Days FAQ for answers to popular questions about Northwestern residential life
- For any remaining questions, refer to the Northwestern Residential Services website
- How do I learn about the different types of living options on campus?
North by Northwestern’s Housing Guide is the most up-to-date guide to Northwestern undergraduate housing, with textual descriptions, photos, videos, and testimonials from current students. You can also filter by campus location and freshman-only options to help facilitate your search.
- What should I bring with me to Northwestern?
You can find a Northwestern packing list on the Northwestern Residential Services website.
- Are there restrictions to what I can bring/have in my dorm?
Yes. Northwestern Residential Services has a list of items that are prohibited in the residence halls in their list of suggested items to pack.
No need to worry if you’ve ordered through Rez! As an official Northwestern provider, all RezEssentials products meet Northwestern’s guidelines.
- What options do I have for on-campus dining? Am I allowed to bring food from the dining halls back to my room?
There are dining halls in six of the residence halls: Hinman, Allison, Willard, Elder, Sargent, and Foster-Walker. Each dining hall features an all-you-can-eat buffet that changes daily, a salad bar, dessert options, and fresh fruit. Non-dining hall options include six restaurants and cafes, two convenience stores, and the Norris University Center. Norris University Center has seven restaurants and helped Northwestern get ranked 5th for Best College for Food in America!
You are not allowed to leave the dining halls with any food. You are, however, allowed to bring food from the non-dining hall options back to your room to store in a mini-fridge (which you can purchase from our Shop).
Check out Northwestern Dining’s official page for more information.
- Do students find that the 14 meal/week plan provides a sufficient quantity of food?
Many students on the 14 Meal plan eat lunch and dinner in the dining halls, but do not have enough meal swipes to eat breakfast or to grab snacks in between classes from the dining halls. (Of course, the specific distribution of meal swipes varies by person.)
Because most dining halls close at 7pm during the week and don’t open until 10 or 11AM on weekends, many students benefit from stocking their mini-fridges in their rooms with snacks or take-out meals.
- Are there any grocery stores close to campus?
There are a Whole Foods and CVS on South Campus, and D&D Finer Foods in on North Campus. Trader Joe’s and Jewel Osco are about 1.5 miles from South Campus.
The convenience stores on campus also offer similar products to grocery stores, like chips, drinks, Ramen packets etc.